Thomas Cook (Disneyland Paris series)

Hi all,

I have decided to start at the very beginning with the series,  booking of the holiday.  Due to the service user requiring a disabled access room and interconnecting rooms etc we decided it best to book directly via Thomas Cook so we could get all of our questions answered. 

My thoughts on the booking was, it was quite time consuming.  I would ask the travel agent questions who would then ask the questions to disney directly.  It took slightly over an hour to sort out the details.  We booked a 4 night/5 day package staying in the Hotel Cheyenne, Disneyland.   I had found information regarding special ticketting scales for disabled guests and their carers and a blurb outlining that all the bathrooms had a bath yet there was a special chair available from the hotel to borrow.  The travel agent was clueless on these issues and made us feel a complete burden.  She requested the chair within our booking and told us we would not be entitled to the discounted tickets as we were prebooking and that was a door price only!  She went on to confirm the booking of the hotel along with the travel, transfers and tickets. 

Next problem arose when we received our tickets for the transfer from the airport to the hotel.  A coach.  A coach that did not have disabled access.  A coach with huge steps and a narrow gangway!  Just perfect!  Reading the pamphlet issued by the VEA shuttle company, they did not have the facilities to transfer wheelchair bound guests but said customers should contact them to arrange alternative transfers.  We went down to Thomas Cook to rectify the situation.  They faffed around and made a phone call or two that resolved nothing.  Long and the short of it was we were sent away on the Friday with no transfers and 2 days to arrange accessible transfers, with no help!!  They did arrange a refund of £90 a tiny fraction of what the service user paid!

There will be further info on Thomas Cooks incapabilities in upcoming posts!

In conclusion,  I would not recomment this company to any disabled travellers as their whole attitude toward us stunk.  We felt uneasy with each question we asked, although we had to ask them to ensure the holiday was fully acceptable!!!  Totally let down, and very expensive!  We could have had the same holiday for about £400 cheaper if we booked it independently.  Lesson learned. 

Remember guys, this is just my experience and opinion.

Catherine x