Hi all,
A little mini review of the hotel! This hotel is on the Disneyland Paris site, it is marketted as a 2* hotel. Price includes continental breakfast and free shuttle to the park. There is also a pleasant walk to the park, taking 15 minutes or so alongside a river. It is a themed hotel and is made to look like a wild west town, and each accomodation block is named after a wild west character i.e wild bill hickock, calamity jane etc. It has internet access, pay phones, bar, restaurant, consierge, disney souviener shop, games room and launderette. All these facilities are available at an extra cost.
Check in for the hotel was very slow despite there not being a long line of guests. Only 4 members of staff behind the check in counter. All spoke a good level of English. All the desks are set up high therefore rather difficult for people in wheelchairs to communicate or look at information etc. Upon check in they brought up our request for a bathroom chair. They then told us we would have to pay a 500 Euro deposit in case of damage. This deposit was never mentioned. None of us had brought credit cards, only cash so the deposit was out of the question. After 30 minutes or so explaining the situation calmly and our service user getting more and more concerned they gave in and settled for a photocopy of a passport. Wouldnt have been a problem had they explained the deposit prior to leaving the UK. We had to pick breakfast slots for the entire stay upon check in. They seem to go quick, we could only get 7am or 10.30 on our first 2 days!
The rooms have key card entrance which were a bit tempermental. Our keys opened both doors of the interconnecting rooms, even though it had been explained to us this would not be the case. The rooms were clean and spacious. Carers room had a double bed and a set of bunk beds, the disabled access room just the double bed. The beds were very high which was good for us given the nature of our service users disability but could prove a problem to others. Rooms were equiped with en suite bathrooms, modern TV sets, lamp, mirrors and kettle. Ample storage space. There were a couple of plug sockets but couldnt be used with a conventional plug, you needed to borrow an adapter, a refundable deposit of 15 Euro was charged for this.
The shower chair we borrowed was placed in the bath , this was unsuitable for us. Our service user cannot lift his legs over the side of the bath, combination of a small bath and a vanity unit in the way. Instead we were able to use it as a wet room as there was a drain in one of the corners, I dont know if this is ok by the hotel but it was the only way we could manage. I think they should officially make disabled bathrooms wetrooms as they are much more accessible across the board.
The shuttles were a bit hit and miss. Despite being incredibly busy, some had ramps and some didnt and if they didnt, well it was a huge step to navigate. We had help on a few occasions by some nice lads, I dont think there was a single occassion that nobody offered to help which was great. It was a two minute bus ride to the parks so a great feature, especially with a busy day at the park ahead.
Breakfast was abundant, there was plenty of choice, baguettes, coissants, pain au chocolat, toast, tomatoes, ham cheese, various fruits, yougurts, cereal. Anything you could want really. Good idea to fill up here as the food at the parks is incredibly expensive. Drinks wise there is a choice of hot drinks such as tea, coffee, hot chocolate etc, cold drinks included orange, apple and grapefruit juices milk and water.
We had dinner in the hotel one night which was about 22 Euro a head for a buffett and a drink. Loads of choice, healthy and unhealthy, familiar and unfamiliar. More impressive than I anticipated so well worth considering. It must be booked beforehand though and can get very busy around 8pm.
All in all I think the hotel was adequite. Not spectacular but not horrendous. We enjoyed the themeing and the staff were all polite and helpful. Good location as far enough from the parks to be quiet but not so far that you feel like you have to make a journey to get there. Good value for money for family fun but definately room for improvement.
Catherine x
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