Hi all,
I thought I'd discuss the transfers we actually did use instead of the VEA coach. I talked in a previous post about the issues we faced in booking a transfer through Thomas Cook. So on returning home after the unsuccessful trip to Thomas Cook, we got online and within moments we had found a company specialising in private transfers.
This may not be suitable to everyone out there, the gentleman that we took although he was in a wheelchair he was able to transfer from the chair into a car albeit with some difficulty. I would use the company again for everything except the vehicle that they actually use. It was a VW van, lovely and clean, spacious but very tall, there were two small steps to get in. It was difficult to manage but we did manage.
In terms of service, we sent a booking email to their offices in Paris, probably around 6pm GMT. By 8pm GMT I had a reply confirming the booking, and with instructions regarding what to do to pick up your transfer. The email instucted us to call their office after we had landed but before picking up luggage. No money exchanges hands until you arrive at your destination. We were very fortunate in that our driver was already there waiting for us! Excellent, straight on the road!
The transfer took about 25-30 minutes. Painless and comfortable! The driver spoke excellent English and was incredibly helpful and courteous. All this for 70 Euro for 3 people. Not bad going I thought.
The company we used was
Opipare Travel Sarl
8, Rue Jean Richard Bloch
95100
Argenteuil
France
tel: +33634219788
email: contact@parisshuttlebus.com
http:// http://www.parisshuttlebus.com/
Hope this helps!
Catherine x
Sunday, 26 September 2010
Sunday, 19 September 2010
Hotel Cheyenne (Disneyland Paris Series)
Hi all,
A little mini review of the hotel! This hotel is on the Disneyland Paris site, it is marketted as a 2* hotel. Price includes continental breakfast and free shuttle to the park. There is also a pleasant walk to the park, taking 15 minutes or so alongside a river. It is a themed hotel and is made to look like a wild west town, and each accomodation block is named after a wild west character i.e wild bill hickock, calamity jane etc. It has internet access, pay phones, bar, restaurant, consierge, disney souviener shop, games room and launderette. All these facilities are available at an extra cost.
Check in for the hotel was very slow despite there not being a long line of guests. Only 4 members of staff behind the check in counter. All spoke a good level of English. All the desks are set up high therefore rather difficult for people in wheelchairs to communicate or look at information etc. Upon check in they brought up our request for a bathroom chair. They then told us we would have to pay a 500 Euro deposit in case of damage. This deposit was never mentioned. None of us had brought credit cards, only cash so the deposit was out of the question. After 30 minutes or so explaining the situation calmly and our service user getting more and more concerned they gave in and settled for a photocopy of a passport. Wouldnt have been a problem had they explained the deposit prior to leaving the UK. We had to pick breakfast slots for the entire stay upon check in. They seem to go quick, we could only get 7am or 10.30 on our first 2 days!
The rooms have key card entrance which were a bit tempermental. Our keys opened both doors of the interconnecting rooms, even though it had been explained to us this would not be the case. The rooms were clean and spacious. Carers room had a double bed and a set of bunk beds, the disabled access room just the double bed. The beds were very high which was good for us given the nature of our service users disability but could prove a problem to others. Rooms were equiped with en suite bathrooms, modern TV sets, lamp, mirrors and kettle. Ample storage space. There were a couple of plug sockets but couldnt be used with a conventional plug, you needed to borrow an adapter, a refundable deposit of 15 Euro was charged for this.
The shower chair we borrowed was placed in the bath , this was unsuitable for us. Our service user cannot lift his legs over the side of the bath, combination of a small bath and a vanity unit in the way. Instead we were able to use it as a wet room as there was a drain in one of the corners, I dont know if this is ok by the hotel but it was the only way we could manage. I think they should officially make disabled bathrooms wetrooms as they are much more accessible across the board.
The shuttles were a bit hit and miss. Despite being incredibly busy, some had ramps and some didnt and if they didnt, well it was a huge step to navigate. We had help on a few occasions by some nice lads, I dont think there was a single occassion that nobody offered to help which was great. It was a two minute bus ride to the parks so a great feature, especially with a busy day at the park ahead.
Breakfast was abundant, there was plenty of choice, baguettes, coissants, pain au chocolat, toast, tomatoes, ham cheese, various fruits, yougurts, cereal. Anything you could want really. Good idea to fill up here as the food at the parks is incredibly expensive. Drinks wise there is a choice of hot drinks such as tea, coffee, hot chocolate etc, cold drinks included orange, apple and grapefruit juices milk and water.
We had dinner in the hotel one night which was about 22 Euro a head for a buffett and a drink. Loads of choice, healthy and unhealthy, familiar and unfamiliar. More impressive than I anticipated so well worth considering. It must be booked beforehand though and can get very busy around 8pm.
All in all I think the hotel was adequite. Not spectacular but not horrendous. We enjoyed the themeing and the staff were all polite and helpful. Good location as far enough from the parks to be quiet but not so far that you feel like you have to make a journey to get there. Good value for money for family fun but definately room for improvement.
Catherine x
A little mini review of the hotel! This hotel is on the Disneyland Paris site, it is marketted as a 2* hotel. Price includes continental breakfast and free shuttle to the park. There is also a pleasant walk to the park, taking 15 minutes or so alongside a river. It is a themed hotel and is made to look like a wild west town, and each accomodation block is named after a wild west character i.e wild bill hickock, calamity jane etc. It has internet access, pay phones, bar, restaurant, consierge, disney souviener shop, games room and launderette. All these facilities are available at an extra cost.
Check in for the hotel was very slow despite there not being a long line of guests. Only 4 members of staff behind the check in counter. All spoke a good level of English. All the desks are set up high therefore rather difficult for people in wheelchairs to communicate or look at information etc. Upon check in they brought up our request for a bathroom chair. They then told us we would have to pay a 500 Euro deposit in case of damage. This deposit was never mentioned. None of us had brought credit cards, only cash so the deposit was out of the question. After 30 minutes or so explaining the situation calmly and our service user getting more and more concerned they gave in and settled for a photocopy of a passport. Wouldnt have been a problem had they explained the deposit prior to leaving the UK. We had to pick breakfast slots for the entire stay upon check in. They seem to go quick, we could only get 7am or 10.30 on our first 2 days!
The rooms have key card entrance which were a bit tempermental. Our keys opened both doors of the interconnecting rooms, even though it had been explained to us this would not be the case. The rooms were clean and spacious. Carers room had a double bed and a set of bunk beds, the disabled access room just the double bed. The beds were very high which was good for us given the nature of our service users disability but could prove a problem to others. Rooms were equiped with en suite bathrooms, modern TV sets, lamp, mirrors and kettle. Ample storage space. There were a couple of plug sockets but couldnt be used with a conventional plug, you needed to borrow an adapter, a refundable deposit of 15 Euro was charged for this.
The shower chair we borrowed was placed in the bath , this was unsuitable for us. Our service user cannot lift his legs over the side of the bath, combination of a small bath and a vanity unit in the way. Instead we were able to use it as a wet room as there was a drain in one of the corners, I dont know if this is ok by the hotel but it was the only way we could manage. I think they should officially make disabled bathrooms wetrooms as they are much more accessible across the board.
The shuttles were a bit hit and miss. Despite being incredibly busy, some had ramps and some didnt and if they didnt, well it was a huge step to navigate. We had help on a few occasions by some nice lads, I dont think there was a single occassion that nobody offered to help which was great. It was a two minute bus ride to the parks so a great feature, especially with a busy day at the park ahead.
Breakfast was abundant, there was plenty of choice, baguettes, coissants, pain au chocolat, toast, tomatoes, ham cheese, various fruits, yougurts, cereal. Anything you could want really. Good idea to fill up here as the food at the parks is incredibly expensive. Drinks wise there is a choice of hot drinks such as tea, coffee, hot chocolate etc, cold drinks included orange, apple and grapefruit juices milk and water.
We had dinner in the hotel one night which was about 22 Euro a head for a buffett and a drink. Loads of choice, healthy and unhealthy, familiar and unfamiliar. More impressive than I anticipated so well worth considering. It must be booked beforehand though and can get very busy around 8pm.
All in all I think the hotel was adequite. Not spectacular but not horrendous. We enjoyed the themeing and the staff were all polite and helpful. Good location as far enough from the parks to be quiet but not so far that you feel like you have to make a journey to get there. Good value for money for family fun but definately room for improvement.
Catherine x
Thomas Cook (Disneyland Paris series)
Hi all,
I have decided to start at the very beginning with the series, booking of the holiday. Due to the service user requiring a disabled access room and interconnecting rooms etc we decided it best to book directly via Thomas Cook so we could get all of our questions answered.
My thoughts on the booking was, it was quite time consuming. I would ask the travel agent questions who would then ask the questions to disney directly. It took slightly over an hour to sort out the details. We booked a 4 night/5 day package staying in the Hotel Cheyenne, Disneyland. I had found information regarding special ticketting scales for disabled guests and their carers and a blurb outlining that all the bathrooms had a bath yet there was a special chair available from the hotel to borrow. The travel agent was clueless on these issues and made us feel a complete burden. She requested the chair within our booking and told us we would not be entitled to the discounted tickets as we were prebooking and that was a door price only! She went on to confirm the booking of the hotel along with the travel, transfers and tickets.
Next problem arose when we received our tickets for the transfer from the airport to the hotel. A coach. A coach that did not have disabled access. A coach with huge steps and a narrow gangway! Just perfect! Reading the pamphlet issued by the VEA shuttle company, they did not have the facilities to transfer wheelchair bound guests but said customers should contact them to arrange alternative transfers. We went down to Thomas Cook to rectify the situation. They faffed around and made a phone call or two that resolved nothing. Long and the short of it was we were sent away on the Friday with no transfers and 2 days to arrange accessible transfers, with no help!! They did arrange a refund of £90 a tiny fraction of what the service user paid!
There will be further info on Thomas Cooks incapabilities in upcoming posts!
In conclusion, I would not recomment this company to any disabled travellers as their whole attitude toward us stunk. We felt uneasy with each question we asked, although we had to ask them to ensure the holiday was fully acceptable!!! Totally let down, and very expensive! We could have had the same holiday for about £400 cheaper if we booked it independently. Lesson learned.
Remember guys, this is just my experience and opinion.
Catherine x
I have decided to start at the very beginning with the series, booking of the holiday. Due to the service user requiring a disabled access room and interconnecting rooms etc we decided it best to book directly via Thomas Cook so we could get all of our questions answered.
My thoughts on the booking was, it was quite time consuming. I would ask the travel agent questions who would then ask the questions to disney directly. It took slightly over an hour to sort out the details. We booked a 4 night/5 day package staying in the Hotel Cheyenne, Disneyland. I had found information regarding special ticketting scales for disabled guests and their carers and a blurb outlining that all the bathrooms had a bath yet there was a special chair available from the hotel to borrow. The travel agent was clueless on these issues and made us feel a complete burden. She requested the chair within our booking and told us we would not be entitled to the discounted tickets as we were prebooking and that was a door price only! She went on to confirm the booking of the hotel along with the travel, transfers and tickets.
Next problem arose when we received our tickets for the transfer from the airport to the hotel. A coach. A coach that did not have disabled access. A coach with huge steps and a narrow gangway! Just perfect! Reading the pamphlet issued by the VEA shuttle company, they did not have the facilities to transfer wheelchair bound guests but said customers should contact them to arrange alternative transfers. We went down to Thomas Cook to rectify the situation. They faffed around and made a phone call or two that resolved nothing. Long and the short of it was we were sent away on the Friday with no transfers and 2 days to arrange accessible transfers, with no help!! They did arrange a refund of £90 a tiny fraction of what the service user paid!
There will be further info on Thomas Cooks incapabilities in upcoming posts!
In conclusion, I would not recomment this company to any disabled travellers as their whole attitude toward us stunk. We felt uneasy with each question we asked, although we had to ask them to ensure the holiday was fully acceptable!!! Totally let down, and very expensive! We could have had the same holiday for about £400 cheaper if we booked it independently. Lesson learned.
Remember guys, this is just my experience and opinion.
Catherine x
Disneyland Paris - an overview
Hi all,
I am going to do a few posts regarding a recent trip with a wheelchair user to Disneyland Paris. I will break it up into a few posts as there is a lot of information to cover which will hopefully benefit you all. This is only from personal experience and I have only supported someone in a chair once so please bear that in mind when reading this series of posts.
In all the holiday worked out well, bar a few issues we faced! I will do a mini series for everyone, this will hopefully cover all the issues in easier chunks than one huge post!! Please don't hesitate to contact me if you have any questions - big or small I will try my best to help!
Catherine x
I am going to do a few posts regarding a recent trip with a wheelchair user to Disneyland Paris. I will break it up into a few posts as there is a lot of information to cover which will hopefully benefit you all. This is only from personal experience and I have only supported someone in a chair once so please bear that in mind when reading this series of posts.
In all the holiday worked out well, bar a few issues we faced! I will do a mini series for everyone, this will hopefully cover all the issues in easier chunks than one huge post!! Please don't hesitate to contact me if you have any questions - big or small I will try my best to help!
Catherine x
Saturday, 18 September 2010
Need medical equipment for your stay?
Hi all,
I have come across a company whom I have used a number of times over the last couple of years. They are Huntleigh Healthcare Ltd. The company is based in Luton, yet they deliver all over mainland UK. From my experience they have large numbers of equipment ready to be hired either on a short or long term rental. They will deliver to hotels which is what I have done on a few occasions.
They charge reasonable prices, the minimum charge per product is based on a 10 day rental period. They deliver and pick up equipment efficently. The equipment I have personally seen has been in good repair and immaculately sanitary.
I found the company online, and after a short discussion with their office, I had an account set up and now takes no longer than 5 minutes to set up an order.
It has been a life saver in terms of making holidays possible for my service users, and am happy to recommend them to everyone!
Thanks for reading
x
I have come across a company whom I have used a number of times over the last couple of years. They are Huntleigh Healthcare Ltd. The company is based in Luton, yet they deliver all over mainland UK. From my experience they have large numbers of equipment ready to be hired either on a short or long term rental. They will deliver to hotels which is what I have done on a few occasions.
They charge reasonable prices, the minimum charge per product is based on a 10 day rental period. They deliver and pick up equipment efficently. The equipment I have personally seen has been in good repair and immaculately sanitary.
I found the company online, and after a short discussion with their office, I had an account set up and now takes no longer than 5 minutes to set up an order.
It has been a life saver in terms of making holidays possible for my service users, and am happy to recommend them to everyone!
Thanks for reading
x
Saturday, 11 September 2010
activities in London with a wheelchair user
Hi all,
I recently supported a service user to London, we went for 5 days. Due to the chap being in a wheelchair we had to plan our trip well enough to get the activities in with the short length of time we had there, but also give us options if something didn't go quite to plan (as it often doesn't).
The activities we experienced were The London Eye, Madame Tussauds, The London Dungeon and The Thames Cruise. We booked all of these through The London Eye, I believe it was called a combination ticket. You can check it out on http://www.londoneye.com/. You save a decent amount by booking it all together. We had to prebook times and dates only for the eye and the cruise so we had flexibility with the other activities. We booked over the phone on 08712220188 alternatively you can email accessiblebooking@londoneye.com. This way we could discuss our options with the booking agent to find an appropriate trip. They were incredibly helpful and ensured we had the best possible price, allowing a discount for the wheelchair user and one carer to go free. This greatly reduced our expected spend and allowed him to do more activities for the money than we could have hoped!
As we often experience, there was some drama when we arrived at the london eye. We had purchased fast pass tickets, and when we arrived at the barriers, there were steps. FAIL! We went to one of the employees for some advice who informed us that we would have to go to the back of the main queue to access the ramp enterance. Anyone who has been on the eye will know this is not a small queue! Definately not ideal for a chap with epilepsy and learning disabilities. We explained the situation but the chap was adament we would have to queue. We went up to the ticket desk and explained what had happened and that as a result of the wait we would miss the activities we had planned for the afternoon. To exchance the tickets for the following day they announced they would have to charge us £10 each, but with a little explaination and persuation they waived the fee. The next day we were allowed on at the beginning of the ramp which was about a 15 minute wait. The flight was good, I'm not a fan of heights but it was bearable. I would definately recommend the 4D experience it was fantastic!
Madame Tussauds only let 3 wheelchair users in at once so be sure to select a date and time when you book! We almost missed out due to not being told this vital piece of information. It seemed like a good attraction but we went at 4pm and was just swimming with people, so much so that our chap could see nothing and people were physically climbing over him to get to models so we spent a total of 15 minutes. Very badly thought out for wheelchair users, little to no help from staff.
The cruise was fantastic access and views, staff and experience were flawless! The commentator was very knowledgable and all staff were very helpful. Not overly crowded and very civilised.
Similarly the Dungeons are run incredibly well. The wait was about 20 minutes (it felt longer due to the rain!) but you navigated the dungeon in small groups so each exhibit was fully visible! The staff and actors were always at hand to help. Much thought and planning has gone into this attraction and it comes highly recommended.
Over all, there were hits and misses. If you have any further questions, please don't hesitate to contact me and I will do everything I can to help.
Catherine x
I recently supported a service user to London, we went for 5 days. Due to the chap being in a wheelchair we had to plan our trip well enough to get the activities in with the short length of time we had there, but also give us options if something didn't go quite to plan (as it often doesn't).
The activities we experienced were The London Eye, Madame Tussauds, The London Dungeon and The Thames Cruise. We booked all of these through The London Eye, I believe it was called a combination ticket. You can check it out on http://www.londoneye.com/. You save a decent amount by booking it all together. We had to prebook times and dates only for the eye and the cruise so we had flexibility with the other activities. We booked over the phone on 08712220188 alternatively you can email accessiblebooking@londoneye.com. This way we could discuss our options with the booking agent to find an appropriate trip. They were incredibly helpful and ensured we had the best possible price, allowing a discount for the wheelchair user and one carer to go free. This greatly reduced our expected spend and allowed him to do more activities for the money than we could have hoped!
As we often experience, there was some drama when we arrived at the london eye. We had purchased fast pass tickets, and when we arrived at the barriers, there were steps. FAIL! We went to one of the employees for some advice who informed us that we would have to go to the back of the main queue to access the ramp enterance. Anyone who has been on the eye will know this is not a small queue! Definately not ideal for a chap with epilepsy and learning disabilities. We explained the situation but the chap was adament we would have to queue. We went up to the ticket desk and explained what had happened and that as a result of the wait we would miss the activities we had planned for the afternoon. To exchance the tickets for the following day they announced they would have to charge us £10 each, but with a little explaination and persuation they waived the fee. The next day we were allowed on at the beginning of the ramp which was about a 15 minute wait. The flight was good, I'm not a fan of heights but it was bearable. I would definately recommend the 4D experience it was fantastic!
Madame Tussauds only let 3 wheelchair users in at once so be sure to select a date and time when you book! We almost missed out due to not being told this vital piece of information. It seemed like a good attraction but we went at 4pm and was just swimming with people, so much so that our chap could see nothing and people were physically climbing over him to get to models so we spent a total of 15 minutes. Very badly thought out for wheelchair users, little to no help from staff.
The cruise was fantastic access and views, staff and experience were flawless! The commentator was very knowledgable and all staff were very helpful. Not overly crowded and very civilised.
Similarly the Dungeons are run incredibly well. The wait was about 20 minutes (it felt longer due to the rain!) but you navigated the dungeon in small groups so each exhibit was fully visible! The staff and actors were always at hand to help. Much thought and planning has gone into this attraction and it comes highly recommended.
Over all, there were hits and misses. If you have any further questions, please don't hesitate to contact me and I will do everything I can to help.
Catherine x
Holiday Inn and Express by Holiday Inn
Hi all,
I would like to dedicate my first proper blog post to the Holiday Inn and more so to the Express by Holiday Inn. As a carer value for money is a must for us. This is a company who are compassionate, helpful, insightful and professional as well as being great value for money. The main reasons we tend to go back time and time again! The are widely available, have great choice of locations, through our experiences clean and friendly.
A massive perk for us is there accessible rooms. The tend to be spacious, the bathrooms are all wet-room style and have plenty of grab rails placed throughout. They have emergency alarms in the bathroom and bedroom areas. A handful of their hotels (and this is a massive asset to many non mobilising wheelchair users) have in room hoist tracking systems. The tracking can at times be small but is most definately adequite. The tracking does not carry through from the bedroom to bathroom but there is a small tracking unit in both rooms with a detachable hoist system. There is a small seat in the shower area but we felt it wasn't appropriate for our service users so cannot really comment on it.
Another huge plus point is the fact that a carer's room is more commonly than not included in the price of the disabled room although this should be requested at the time of booking. They have a limited number of interconnecting rooms if required and these must also be requested at time of booking.
The staff we have encountered have all been most helpful, to the point of removing furniture in rooms so we could hire our own profiling bed and mobile hoists for rooms without tracking systems.
I will take this time to recommend one hotel over the others. We were incredibly impressed by the Express by Holiday Inn in Cardiff Bay. They were so friendly and accomodating. Namely I would say a huge massive thank you to Kay Thomas who was the manager of the hotel at the time of our stay. She could not do enough to help us. You knew if there was any problem that she would be there with a big smile ready to help you deal with it. This woman was a massive asset to the company and made our trip that much more special. The car parking here was free for blue badge holders as was the carers room. The disabled access room was massive, light, airy and had an interconnecting carer's room. The two night stay for three adults in two rooms cost a grand total of £164!!! bargain!
hope this helps!
Catherine x
I would like to dedicate my first proper blog post to the Holiday Inn and more so to the Express by Holiday Inn. As a carer value for money is a must for us. This is a company who are compassionate, helpful, insightful and professional as well as being great value for money. The main reasons we tend to go back time and time again! The are widely available, have great choice of locations, through our experiences clean and friendly.
A massive perk for us is there accessible rooms. The tend to be spacious, the bathrooms are all wet-room style and have plenty of grab rails placed throughout. They have emergency alarms in the bathroom and bedroom areas. A handful of their hotels (and this is a massive asset to many non mobilising wheelchair users) have in room hoist tracking systems. The tracking can at times be small but is most definately adequite. The tracking does not carry through from the bedroom to bathroom but there is a small tracking unit in both rooms with a detachable hoist system. There is a small seat in the shower area but we felt it wasn't appropriate for our service users so cannot really comment on it.
Another huge plus point is the fact that a carer's room is more commonly than not included in the price of the disabled room although this should be requested at the time of booking. They have a limited number of interconnecting rooms if required and these must also be requested at time of booking.
The staff we have encountered have all been most helpful, to the point of removing furniture in rooms so we could hire our own profiling bed and mobile hoists for rooms without tracking systems.
I will take this time to recommend one hotel over the others. We were incredibly impressed by the Express by Holiday Inn in Cardiff Bay. They were so friendly and accomodating. Namely I would say a huge massive thank you to Kay Thomas who was the manager of the hotel at the time of our stay. She could not do enough to help us. You knew if there was any problem that she would be there with a big smile ready to help you deal with it. This woman was a massive asset to the company and made our trip that much more special. The car parking here was free for blue badge holders as was the carers room. The disabled access room was massive, light, airy and had an interconnecting carer's room. The two night stay for three adults in two rooms cost a grand total of £164!!! bargain!
hope this helps!
Catherine x
an introduction for this blog
Hi all,
This is my first ever blog post and I hope it will prove useful to someone somewhere out there!
First I will provide a bit of background. I am a manager of a support team, supporting people with physical and learning disabilities to live full and independent lives of the best possible quality. This includes going away on holidays and I thought I would share a few of the tips and tricks we have learned along the way.
I have decided to set up this blog to help anyone who is in a situation like we are. We have difficulty finding suitable accomodation, medical equipment such as hoists and profiling beds, and suitable transport. I will include all my research into these areas on each destination we will travel to along the way!
I will back date some of the posts to cover places we have been in the past which we would recommend to people as well as our most recent endevours including a 5 day trip to London in August and an upcoming trip to Disneyland Paris on Monday 13/09/10.
Any support for this blog will be greatfully appreciated. Although only a small offering I just hope it will provide some support, reassurance, advice or ideas! It is an area we have found a great deficit in, finding out accessibility information has not been easy and can prove a deal breaker to people in similar situations!
For now,
Thanks for reading
Catherine x
This is my first ever blog post and I hope it will prove useful to someone somewhere out there!
First I will provide a bit of background. I am a manager of a support team, supporting people with physical and learning disabilities to live full and independent lives of the best possible quality. This includes going away on holidays and I thought I would share a few of the tips and tricks we have learned along the way.
I have decided to set up this blog to help anyone who is in a situation like we are. We have difficulty finding suitable accomodation, medical equipment such as hoists and profiling beds, and suitable transport. I will include all my research into these areas on each destination we will travel to along the way!
I will back date some of the posts to cover places we have been in the past which we would recommend to people as well as our most recent endevours including a 5 day trip to London in August and an upcoming trip to Disneyland Paris on Monday 13/09/10.
Any support for this blog will be greatfully appreciated. Although only a small offering I just hope it will provide some support, reassurance, advice or ideas! It is an area we have found a great deficit in, finding out accessibility information has not been easy and can prove a deal breaker to people in similar situations!
For now,
Thanks for reading
Catherine x
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